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The
Journal of Alan Howard
Friday - 20th July 2001 -
11:04pm
I've had a performance review
the past few weeks. The first stage was answering written
questions that were given to me, about my work and position in
this company, what I thought about various things, what I wanted
to do, etc. That was passed back to management for their
perusal. I went through the second stage today, where
management's comments, opinions and suggestions were made to
me. I was very surprised with what they had to say.
Pleasantly surprised, that is. I found out that I'm doing
a great job, they think my customer service is exceptional, and
that I'm doing a job that's better than most. Talk about
good for the ego! Hehehe. I chose the opportunity to
start talking about what I wanted... I've been there a
year now, and I'm getting tired of just doing the telephone
support. There's also the fact that many of the calls that
I take can't be resolved by me, due to lack of knowledge and
skills, and I'm passing them on to those people who are best
able to handle it. I'm not happy with that. I could up-skill
myself, which hasn't been much of an option because the increase
in call volume has prevented me getting the time to do learn new
skills. Or I could change roles and do something that I'd
be more interested in doing, something where I can actually
complete tasks and feel more capable. They did their best
to reassure me that they didn't think I wasn't doing a great
job, but I sort of forced the issue, so we discussed other
options. There's an area called the Technical Support
Centre (TSC) which handles research and resolution of problems
that onsite technicians experience... that became an option that
could be attractive. Another option was that Jimmy, the
network administrator, is having his workload increase and would
need someone to give him a hand. That became an option as
well. This company that I work for is just awesome!
They are happy to present options for moving around within the
company, rather than see me dissatisfied with what I'm doing,
and that just makes me feel great!
Nothing is confirmed yet, but I've set the details in
motion. I want a change, and I'm asking for it. I
will get it too, I know that. I don't know when though,
but it will happen.
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